Refund policy
Last updated: May 2026
At NOX DISTRICT, customer satisfaction is important to us. If you are not fully satisfied with your order, you may request a return or refund under the conditions below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and unworn
- Items must be in original condition and packaging
- Proof of purchase is required
For hygiene reasons, underwear and certain accessories may not be eligible for return.
Refunds
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
If approved, refunds are issued to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
support@noxdistrict.com
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Return Address
BLUE HORIZON LINE LTD
Office 9036 321-323 High Road,
Chadwell Heath, Romford, Essex,
England, RM6 6AX